We all know the importance of information and the role it plays in our everyday life. Forest Canopy Thekkady recognizes this and the privacy and security of your information is of prime concern to us. Whether you are just visiting our website and its services, booking a room or browsing through our property services, we want you to trust that the information provided by you is properly managed and protected by us.

This Privacy Policy is issued by Forest Canopy Thekkady (hereinafter referred to as “Forest Canopy”, “we” or “us” or “our”), we work towards providing our guests with worthwhile and satisfactory experiences. We value each of our guests and your faith in us lets us deliver an extraordinary and satisfactory level of service.

Through this Privacy Policy, we tend to explain more about how we collect and manage your information whilst you interact with us through various mediums. It also explains the purposes for which we collect your personal information, the other parties that we may or may not share it with, and the various steps we have taken to ensure data security and privacy. We advise you to carefully go through this Privacy Policy issued by us before availing any of our products and/or services.

With the use of our website, you may provide us with certain information that enables us to personally identify you. We collect information from you when you confirm a booking through our reservation system online. The information that we collect during this course of the reservation and stay may include:

• Contact information such as your name, email address, home or business address, nationality and mobile number.
• Information such as your booking details, the room stay preferences made during the course of your reservation and stay.
• Financial information that may include – payment instrument, methods used, mode of transaction, preferences, transaction history or other similar data.
• Transaction information such as transaction amount, transaction date, transaction history and related information.
• Your reviews, feedback and suggestions about our products and services whilst on the usage of our products/services.

We also get access to certain information when you visit our website and browse through it. We collect information regarding the visitor’s country, the Internet Protocol (“IP”) address, the Media Access Control (“MAC”) address and certain other information from your device may be collected automatically and stored by us.

When a user visits our website, we may store some information on their computer; this unit of information may be in the form of a “Cookie” or any other similar file.

A cookie is a tiny text file that is stored in your browser by a web server. We use this information to identify your browser the next time you visit our website and its services. You can look into the browser instructions and settings to learn more about cookies and their functions.

The information collected by us is primarily used to provide the best experience for every user who visits our website and our products and services. We make use of this data only for the purposes mentioned here in the privacy policy or for the uses disclosed to you at the time of collection or otherwise authorized by law and you. The data collected herein may be used for the following purposes.

• To carry out any obligations that may arise in any contracts entered between you and us.
• To provide and communicate about the various products and services offered by us.
• Provide you with the best personalized offers, recommendations and services.
• To operate, evaluate, customize and improve our services for you.

We share the above-mentioned information with the hotel in order to provide you with easy and customized products/services. We may also share this information with a third party for the purpose of market research and data analytics. We only share this information with those parties that comply with our privacy requirements. Apart from the above-mentioned purposes, we do not share your information with any other third parties without your consent.

We may receive information regarding your location while you browse through our website or book a service through it. This information lets us sort out customized offers/services for you. Your location preferences can be set and modified by accessing your browser settings.

We are committed to protecting the confidentiality and security of each bit of information that you provide to us. For this, technical, physical and organizational security measures are put in place, to protect against unauthorized access, disclosure or damage of the information provided by you. We have also ensured that you are provided with all the necessary tools to control the information that you share with us.

Our website is not intended for the use of children who fall under the age of 18 without the guidance or involvement of the parent/guardian.

At times, we may change, modify or amend our Privacy Policy in order to comply with the evolving legal and regulatory needs of our business. A timely review of this Privacy Policy is encouraged by us, in order to keep up with the new updates rolled out by us.

To request a review, update or delete your personal information provided to us – reach out to us or submit a request to info@forestcanopy.in . We will respond to your requests within a span of 30 days.

• The guests are not allowed to cook inside the property.
• We also don’t allow parcels from outside as we emphasize hygiene and quality.
• Our coffee shop is open 24×7.
• Guests are not permitted to drink alcohol in public areas
• We do not allow pets inside the premises
• Guests are required to provide valid ID proof during the time of check-in.
• The standard check-in time is 1.00 PM and checkout time is 11.00 AM.

• Your reservations are guaranteed against full payment of money and can be paid via cash, credit card, debit card, UPI transfer, DD or a service voucher at the time of booking or before the cut-off date.
• In case of no show or cancellation of the reservation, the resort has the right to levy retention charges.
• In the unlikely event of our inability to accommodate you or your guests holding a guaranteed reservation – we are liable to arrange alternate accommodation for them.
• The guests have the option to avail or not avail food from the restaurant. The charges for the food (i.e. breakfast, lunch, dinner) are only applicable when the guest avails it.
• All the special requests by the guest are subject to availability upon arrival.
• Standard check-in and checkout times are 1.00 PM and checkout time is 11.00 AM. respectively.
• Every Indian guest is liable to produce valid ID proof during the time of check-in.
• Every Foreign guest is liable to produce a valid passport and visa during the time of check-in as per the Foreigners Act 1947 and Registration of Foreign Rules 1992. A guest holding a PIO/OCI card must produce the document for staying here.

Cancellation Policy: Summer season

• 0 -10 days prior to stay - No refund.
• 11-20 days prior to stay - 50% refund
• 21 -30 days prior to stay - 75% refund
• More than 30 days prior to stay – Full Refund
• All No Shows will be charged as per the booking details.
• All refunds will attract a 10% administrative charge and it would take a minimum of 10 working days

Cancellation Policy: - winter season

• 0-20 days prior to stay - No refund.
• 20-30 days prior to stay - 50% refund
• 30 days prior to stay – Full Refund
• All No Shows will be charged as per the booking details.
• All refunds will attract a 10% administrative charge and it would take a minimum of 10 working days